Frequently Asked Questions

Frequently Asked Questions

How do I pay for my orders?

You can pay using your wallet balance, credit/debit card (via Stripe), or PayPal. We recommend topping up your wallet for faster checkout.

Can I combine multiple orders into one shipment?

Yes! Once your items arrive at our warehouse, you can select multiple items and create a single shipment parcel to save on shipping costs.

What currencies do you support?

We support USD, EUR, GBP, and CNY. You can switch your display currency anytime from the top navigation bar.

How do I track my shipment?

Go to My Shipments in your account to view real-time tracking information for all your parcels.

What if an item is damaged?

Our warehouse team inspects all items upon arrival. If damage is found, we'll notify you with photos and help arrange a return or refund with the seller.