How to Buy from Taobao, 1688 & More, Delivered to Your Door

Q: Can I combine multiple items into one package?

Yes. In Warehouse, select several items and submit them as one shipment. OriginBuy consolidates them into a single package and ships them together, which helps you save on shipping costs.

Q: How do I track my package?

Once OriginBuy has shipped your package, go to My Packages → In Transit, open the package and follow its progress in the Tracking section.

OriginBuy is a shopping agent and package forwarding service for Chinese products, serving customers worldwide. Tell us what you want to buy, and we purchase it for you from Taobao, Tmall, 1688, Weidian, JD and other online and offline sellers in China. Your items are delivered to the OriginBuy warehouse in China, where we inspect them and store them free of charge for 120 days. When you're ready, combine your items into one international package, pay for shipping once, and we'll send it to your country.

This guide explains what OriginBuy offers, how to find great products from China, and every step from placing an order to receiving your package.

Key facts at a glance

Topic	Details
Where you can buy from	Taobao, Tmall, 1688, Weidian, JD and other Chinese online platforms, plus sellers you find on social media and offline stores
How to order	Paste a product link, or search by product name on OriginBuy
Payment methods	Credit card, PayPal, account balance and more
Quality inspection	Every item is checked when it arrives at our warehouse, and we tell you if there's a problem
Free storage	120 days of free storage once your item is in our warehouse
International shipping	Estimated by weight and volume and charged once, with no extra charges later. If the final cost is lower, the difference is refunded to your OriginBuy account
Tracking	My Packages → In Transit → open the package → Tracking

Why use OriginBuy?

Buy across China's online and offline channels: whether it's sold online or in a physical store in China, we can buy it for you.
Great-value product picks: we recommend a huge range of Chinese products with real price advantages.
Save money and hassle: consolidate multiple items into one package to cut your shopping and shipping costs. You pay for international shipping once, with no waiting for extra payments and no back-and-forth.
Reliable, responsive support: our experienced team responds quickly and helps you solve any problem along the way.

How do I find quality products from China?

Chinese e-commerce platforms: browse and compare products on Taobao, Tmall, 1688, Weidian and JD.
Social media: discover Chinese sellers and products you're interested in.
OriginBuy: find quality suppliers and products directly on OriginBuy.

Whichever channel you use, once you've found something you love, OriginBuy takes care of everything from purchasing to international delivery.

How do my items get to me?

After you order through OriginBuy, your items are first delivered to the OriginBuy warehouse in China. We check them for problems. If you accept an item, we keep it for you; if you don't, our professional purchasing team contacts the seller to arrange a return or exchange on your behalf.

Once your items are in the warehouse, we keep them safe with 120 days of free storage. At any time during that period, you can submit a shipment and pay for international shipping, and we'll send your items to your country.

OriginBuy service guarantees

Professional purchasing service: we respond to and process your orders quickly, and provide reliable, efficient after-sales support for everything you buy.
Careful quality inspection: we check every item with care, report back to you promptly and store your items safely.
A wide choice of shipping routes: we recommend the best routes for your country, and you can choose the one that fits your needs.

How to buy from China with OriginBuy: 9 steps

You only need to take action in steps 1, 2, 3, 6 and 9. OriginBuy handles everything else.

Step 1: Choose your products

Option 1: Paste a product link. Find the item you want on Taobao, Tmall or 1688, copy its link and paste it into the OriginBuy search bar. Links shared by friends work too.
Option 2: Search on OriginBuy. Type the product name into the OriginBuy search bar and pick from the results.

Step 2: Place your order

OriginBuy can retrieve product details for the vast majority of items on Taobao, Tmall and 1688. Select the color, size and quantity, then click Add to Cart or Buy Now.

Step 3: Pay for your items

Choose a payment method and pay for your items, plus domestic shipping within China (from the seller to the OriginBuy warehouse).

Tips

Payment methods include credit card, PayPal and your account balance.

Enter your destination country or region, add any special requests as a note, then submit your order.

Step 4: OriginBuy purchases your items

Our purchasing team contacts the seller and buys the items you ordered.

Step 5: OriginBuy inspects and stores your items

When your items arrive, our warehouse inspects them and puts them into storage. You can then find them under My Account → Warehouse.

Step 6: Submit a shipment and pay for international shipping

Go to Warehouse, select the items you want to send and submit a shipment. Enter your delivery details, choose one of the recommended shipping routes, then pay for international shipping.

How is international shipping charged?

We estimate your shipping cost from the weight, volume and other details of your items, and charge you only once, with no additional charges later.
The final cost is based on the package dimensions and weight measured by the carrier. If the final cost is lower than what you paid, the difference is refunded to your OriginBuy account after your package ships.

Step 7: OriginBuy consolidates and packs your items

We consolidate your items into one package, reinforce the packaging and weigh it.

Step 8: OriginBuy ships your package

OriginBuy hands your international package over to the carrier.

Tip: Once your package has shipped, go to My Packages → In Transit, open the package and check its Tracking section.

Step 9: Receive your package

If you have any questions about your package after it arrives, select the package and request after-sales support.

Risks of international shipping

Unexpected problems can occur while an international package is in transit, including delays, confiscation by customs, taxes and duties, damage and loss. OriginBuy cannot control or prevent what may happen while your package is in the hands of a third-party carrier or customs, and cannot guarantee the service quality of companies that are not OriginBuy partners.

However, our goal is to give you the best service possible. We'll tell you in advance about shipping conditions for each route and destination you choose, and if something goes wrong, we'll do everything we can to help.

Frequently asked questions

Which Chinese shopping platforms can I buy from with OriginBuy?

With OriginBuy, you can buy from Chinese e-commerce platforms such as Taobao, Tmall, 1688, Weidian and JD, as well as from Chinese sellers you discover on social media. To order, paste the product link or search for the product name on OriginBuy.

How long can I store items in the OriginBuy warehouse for free?

OriginBuy stores your items free of charge for 120 days after they arrive in the warehouse. You can submit a shipment to your country at any time during that period.

What payment methods does OriginBuy accept?

OriginBuy accepts credit cards, PayPal, your OriginBuy account balance and more.

Will I be charged extra for international shipping later?

No. OriginBuy estimates your international shipping cost from the weight and volume of your items and charges it only once. If the final cost measured by the carrier is lower than what you paid, the difference is refunded to your OriginBuy account after your package ships.

What happens if an item has a problem?

OriginBuy inspects every item when it arrives at the warehouse and lets you know what we find. If you don't accept an item, the OriginBuy purchasing team contacts the seller to arrange a return or exchange on your behalf.

Can I combine multiple items into one package?

Yes. In Warehouse, select several items and submit them as one shipment. OriginBuy consolidates them into a single package and ships them together, which helps you save on shipping costs.

How do I track my package?

Once OriginBuy has shipped your package, go to My Packages → In Transit, open the package and follow its progress in the Tracking section.

What if my package is lost or held by customs?

Select the package and request after-sales support. OriginBuy cannot control what happens while a package is with a third-party carrier or customs, but we will do everything we can to help you resolve the issue.

If you're happy with OriginBuy, we'd be grateful if you shared your order with friends or on social media!