Shipping Policy: Delivery Times, Fees, Duties & Tracking
This shipping policy explains how OriginBuy ships packages from our warehouse in China to customers worldwide. It covers how long we take to pack and dispatch your package, estimated delivery times by region, shipping fees, tracking, customs duties and taxes, and what to do if a package is delayed, lost or damaged.
Key facts at a glance
| Topic | Details |
|---|---|
| Processing time | 1–3 business days to pack and dispatch your package, excluding weekends and public holidays |
| Estimated delivery time | United States 8–16, European Union 7–14, United Kingdom 7–12, other countries 10–25 business days after dispatch |
| Shipping fees | Shown at checkout before you pay |
| Tracking | Available within 48 hours of dispatch: My Packages → In Transit → open the package → Tracking |
| Duties and taxes | Handled and paid by OriginBuy on Duty Free and Duty Included routes; paid by you on Recipient Pays Duty routes |
| Lost or damaged packages | Contact us within 7 days of the delivery date or expected delivery date |
| Contact | support@originbuy.com |
Processing time
Packages are processed within 1–3 business days, excluding weekends and public holidays. Processing time covers preparing your package in our warehouse only; it does not include shipping transit time.
Shipping destinations
OriginBuy ships to customers around the world. If we cannot deliver to your location because of logistical restrictions, we will let you know promptly.
Estimated delivery times
Estimated delivery times start when your package is shipped, not on the date you placed your order.
| Region | Estimated delivery time |
|---|---|
| United States | 8–16 business days |
| European Union | 7–14 business days |
| United Kingdom | 7–12 business days |
| Other countries | 10–25 business days |
All delivery times are estimates only and are not guaranteed.
Shipping delays
Deliveries can be delayed by customs clearance, weather, carrier disruptions or other circumstances beyond our reasonable control. A delay of this kind does not count as non-delivery and is not a breach of contract by OriginBuy.
Shipping fees
Shipping fees are clearly displayed at checkout before you complete payment, in line with pricing transparency requirements. To compare routes and prices before you ship, use the Shipping Estimate tool.
Package tracking
Please allow up to 48 hours after dispatch for tracking updates to become available. To follow your package, go to My Packages → In Transit, open the package and check its Tracking section.
Customs, duties and taxes
Each shipping route shows how duties are handled when you choose it:
- Duty Free and Duty Included routes: OriginBuy handles customs clearance and pays any duties, VAT or other applicable taxes.
- Recipient Pays Duty routes: you are responsible for customs clearance and any applicable duties, VAT or taxes.
Incorrect or incomplete addresses
You are responsible for entering an accurate and complete shipping address at checkout. OriginBuy is not responsible for delivery failures caused by an incorrect or incomplete address provided by the customer.
Lost or damaged packages
If a package is lost or arrives damaged, contact us within 7 days of the delivery date or expected delivery date. We will investigate the issue with the carrier and provide a resolution in accordance with applicable consumer protection laws.
Shipping and refunds
Packages that are in transit, delayed or going through customs clearance are not eligible for a refund. A refund can only be processed after a delivery failure has been confirmed, or after a returned item has been received and inspected.
Frequently asked questions
How long does OriginBuy take to ship my package?
OriginBuy packs and dispatches your package within 1–3 business days, excluding weekends and public holidays. This processing time does not include transit time to your country.
How long does international delivery take?
After OriginBuy dispatches your package, estimated delivery takes 8–16 business days to the United States, 7–14 to the European Union, 7–12 to the United Kingdom and 10–25 to other countries. These are estimates, not guarantees.
Are OriginBuy delivery times guaranteed?
No. OriginBuy delivery times are estimates. Customs clearance, weather and carrier disruptions can cause delays that are outside our reasonable control.
Do I have to pay customs duties or import VAT?
It depends on the shipping route. On Duty Free and Duty Included routes, OriginBuy handles customs clearance and pays any duties, VAT or other taxes. On Recipient Pays Duty routes, you are responsible for them.
When will my tracking information be available?
Tracking updates can take up to 48 hours to appear after OriginBuy dispatches your package. You can then follow it under My Packages → In Transit, in the package's Tracking section.
What should I do if my package is lost or damaged?
Contact OriginBuy at support@originbuy.com within 7 days of the delivery date or expected delivery date. We will investigate with the carrier and provide a resolution in accordance with applicable consumer protection laws.
Can I get a refund if my package is delayed or held in customs?
No. OriginBuy cannot refund packages that are in transit, delayed or in customs clearance. A refund is possible only after a delivery failure is confirmed, or after a returned item has been received and inspected.
What happens if I entered the wrong shipping address?
You are responsible for providing an accurate and complete address at checkout. OriginBuy is not responsible for delivery failures caused by an incorrect or incomplete address, so please check it carefully before you pay.
Contact us
For any shipping question, email us at support@originbuy.com.